Shipping policy
Shipping Policy – Gloah Lighting Ltd
LAST UPDATED: June 2026
OVERVIEW
At Gloah Lighting Ltd (“we”, “us”, “our”), we aim to deliver your order as quickly and smoothly as possible.
As a dropshipping business, many of our products are fulfilled and shipped directly from our trusted suppliers and third-party logistics partners. This allows us to offer a wider range of products while maintaining efficient delivery.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
1. PROCESSING TIMES
All orders are processed within 1–3 business days, excluding weekends and UK public holidays.
During peak periods (such as sales, launches, or holidays), processing times may be slightly longer.
Once your order has been processed, you will receive a confirmation email and, where available, tracking information.
2. DELIVERY TIMES
Delivery times vary depending on the product and supplier location.
Estimated delivery timeframes are:
- UK Standard Delivery: 3–10 business days
- Made-to-order / Supplier items: 7–21 business days
- International fulfilment (if applicable): 7–28 business days
These timeframes are estimates only and are not guaranteed.
Delays may occasionally occur due to customs processing, courier delays, or supplier stock issues.
3. THIRD-PARTY FULFILMENT
Your order may be fulfilled directly by one of our third-party suppliers or logistics partners, who may be located in the UK or internationally.
In order to fulfil your order, we may share limited personal data (such as your name, delivery address, and contact details) with these third-party suppliers.
This is done strictly for order fulfilment purposes and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
Our suppliers are required to handle your data securely and only for the purpose of fulfilling your order.
4. SHIPPING COSTS
Shipping costs are calculated at checkout and may vary depending on:
- Product size and weight
- Supplier location
- Delivery destination
Any applicable shipping fees will be clearly displayed before you complete your purchase.
5. TRACKING YOUR ORDER
Where tracking is available, you will receive a tracking number via email once your order has been dispatched.
Please note that tracking updates may take up to 48 hours to appear after dispatch.
6. DELIVERY ISSUES
If your order is delayed, lost, or arrives damaged, please contact us at hello@bygloah.com and we will assist you.
We are not responsible for delays caused by:
- Courier or postal service disruptions
- Customs clearance delays
- Incorrect or incomplete delivery information provided at checkout
- Events outside our reasonable control
If an item is confirmed lost in transit, we will arrange a replacement or refund where appropriate.
7. INCORRECT ADDRESS
It is your responsibility to ensure that all delivery information is correct at the time of ordering.
We are not liable for orders delivered to incorrectly entered addresses.
If you notice an error, please contact us immediately and we will do our best to update your details before dispatch.
8. CUSTOMS, DUTIES & IMPORT TAXES (IF APPLICABLE)
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated.
9. LOST OR DAMAGED ITEMS
If your order arrives damaged or appears to be missing items, please contact us within 48 hours of delivery with photographic evidence where possible.
We will work with our suppliers and couriers to resolve the issue as quickly as possible.
10. DATA PROTECTION & GDPR
We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When necessary to fulfil your order, we may share limited personal information with third-party suppliers, fulfilment centres, and courier services.
This data sharing is strictly limited to what is required to process, package, and deliver your order.
We do not sell your personal data.
For more information on how your data is used, please refer to our Privacy Policy.
11. CONTACT US
If you have any questions about shipping or your order, you can contact us at: