We want you to be fully satisfied with your purchase. If for any reason you are not, we offer returns within 30 days of receiving your order.
Eligibility
To qualify for a return, items must be:
- Unused and in original condition
- Returned with original packaging where possible
- Accompanied by proof of purchase or order number
Return Authorisation Required
Please do not return any items without first contacting us.
As we work with a range of fulfilment partners across different locations, return addresses may vary depending on the item. Once your return request has been approved, we will provide you with the correct return address and full instructions.
Returns sent without authorisation may not be accepted or may experience delays in processing.
How to Start a Return
To initiate a return, please contact our support team at:
hello@bygloah.com
Please include:
- Your order number
- The item(s) you wish to return
- The reason for return
Our team will respond promptly with the next steps and the correct return destination.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order details. We will prioritise resolving this for you as quickly as possible.
